Claim up to $2,500 off on heat pump

The Victorian Energy Upgrades (VEU) scheme provides rebates to help reduce energy use by offering discounts on energy-efficient products like HVAC systems and heat pumps. Both residential and commercial properties across Victoria may qualify.

Eligibility depends on your location and the type of system you're replacing. Most Victorian homeowners with an electric or gas hot water system, or ducted gas heating, qualify. The fastest way to check is to fill in the form above — we'll confirm eligibility and your rebate amount within 1 business hour.

Up to $2,610 on heat pump hot water systems and up to $7,000 on ducted reverse cycle or multi-head split systems (single storey). On top of the rebate, energy bill savings of 60% on hot water and significant reductions on heating/cooling are typical for most homes.

No. We're an accredited VEU provider — we receive the rebates directly and pass them on to you as upfront discounts on supply and installation costs. You only pay the difference, and there's no waiting on government processing.

Yes, at My Xpert Plumbers, we understand that hot water heater emergencies can be stressful and urgent. In many cases, you can indeed replace your gas hot water heater with a heat pump hot water system under the Victorian Energy Upgrades (VEU) rebate. Our team of licensed and experienced plumbers is well-versed in the VEU program criteria and can guide you through the eligibility process. We'll swiftly handle the emergency replacement, ensuring you benefit from the energy efficiency and cost savings that a heat pump hot water system offers. Don't hesitate to contact us for a rapid and professional solution to your hot water emergency.

A heat pump hot water system is an energy-efficient alternative to traditional hot water heaters. It uses electricity to transfer heat from the air or ground to heat the water, rather than generating heat directly. Here's how it works: the system extracts heat from the surrounding air or ground using a refrigerant and a compressor. This heat is then transferred to water stored in a tank. Because it moves heat rather than generating it, a heat pump hot water system can be significantly more efficient, often using less electricity compared to conventional electric or gas water heaters. At My Xpert Plumbers, we specialize in the installation, maintenance, and repair of heat pump hot water systems, ensuring you receive reliable and cost-effective hot water solutions tailored to your needs.

At My Xpert Plumbers, we understand the importance of timely rebates for your new heat pump installation. The rebate process can vary depending on your local utility company and the specific rebate program you are participating in. Typically, after your heat pump installation is completed and all necessary documentation is submitted, the rebate process can take anywhere from 4 to 8 weeks. To facilitate a smoother and faster rebate approval, we ensure that all required paperwork is accurately completed and submitted promptly. If you have any further questions or need assistance with the rebate application, please do not hesitate to contact our dedicated customer service team. We are here to help make your energy-efficient upgrade as seamless as possible.

Yes. We partner with Zip and Humm to offer interest-free payment plans on the after-rebate balance. Approval is typically same-day. Speak to our team to see if you qualify.